At Popular Mutton Shop, customer satisfaction is our top priority. We are committed to providing you with the freshest and highest-quality meat products. If you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refunds
- Freshness Guarantee: If the product you receive is not fresh, spoiled, or does not meet our quality standards, you may request a refund.
- Incorrect Order: If you receive the wrong item or quantity, we will issue a refund or replace the product.
- Damaged Packaging: Refunds or replacements are available for products that arrive with damaged or compromised packaging.
Conditions for Refunds
- The product must be unused and in its original condition.
- Return products from the customer will be accepted within 2 hours of delivery.
- You must provide proof of purchase (receipt or order confirmation).
Refund Process
- Contact us via phone, email, or in person at the store with details of the issue.
- Phone: [9513787120 / 9448721078]
- Email: [[email protected]]
- Provide proof of purchase and, if applicable, a photo of the product showing the issue.
- Our team will review your request and may request you to return the product (if applicable).
Resolution Options
- Full Refund: For eligible cases, refunds will be issued and credited to the original payment method within 1-2 days.
- Product Replacement: Replacement will be accepted/provided within 2 hours of delivery.
Exclusions
- Refunds will not be issued for dissatisfaction based solely on personal taste or preference.
- Products not stored or handled as recommended after purchase (e.g., left unrefrigerated for extended periods) are not eligible for refunds.
- Discounted or clearance items may not be eligible for refunds unless they are spoiled or damaged.
Contact Us
For any queries or to initiate a refund request, please reach out to us at:
- Store Address: [No95 Opposite Madiwala Police Station Hosur Main Road Madiwala Bangalore 560068]
- Phone: [9513787120 / 9448721078]
- Email: [[email protected]]
- Trade Name– Popular Fresh Meat Co
We appreciate your understanding and cooperation. Thank you for choosing Popular Mutton Shop!